SEOUL, South Korea -- Businesswire -- Makebot, the company building fully customized chatbot services for global corporations, announced that it has published the 2021 Asia Chatbot Trend Report on January 26.
Since 2018, Makebot has published a chatbot trend report annually to raise awareness on chatbots and show ways forward to industry professionals. In the 2021 edition, the company selected five countries in Asia including Hong Kong, Singapore, India, Japan, and Korea to highlight the perception toward chatbots in these countries.
According to the report, 66% of the survey respondents in the five countries said that they had heard about chatbots. Of these, 85% answered that they had used chatbot services in the past six months. Most of the respondents also replied that they were willing to use contactless services even after the COVID-19 crisis is over, which indicates that the pandemic was an important motivation to try contactless services.
As to a question asking whether robots would take away jobs from humans, most respondents were skeptical about the gloomy prospect and instead suggested an opinion that digitized chatbots are not competitors but helpers for humans.
In addition, more than 50% of the respondents said “this is a perfect time” to a question “when would be the best time to introduce chatbots in your organization?” A bulk of them also reported that companies that have introduced chatbots are viewed as successful in digitizing their business and thus are likely to reap the benefit of improving their corporate image.
Makebot provides an AI-powered chatbot service. With a single chatbot, it can link with various social networking platforms including Facebook, WhatsApp, and Line. Makebot can also offer multi-language services on its chatbot. Last year, the company launched AI chatbot services for the largest K-pop entertainment platform (Weverse) and Korean Air. Makebot has attracted attention in the chatbot market with numerous international clients in diverse industries including financial services, healthcare, retail, eCommerce, education, and tourism.
For inquiries on introducing chatbots or downloading the report, please visit the Makebot website (http://makebot.ai/).
View source version on businesswire.com: https://www.businesswire.com/news/home/20210126006191/en/
이 뉴스는 기업·기관·단체가 뉴스와이어를 통해 배포한 보도자료입니다.
Copyright (c) 코리아뉴스와이어, 무단복제 및 재배포 금지
뉴스와이어 주요 뉴스
해당 언론사로 연결됩니다.
- “보라카이 왕복 48만원부터” 필리핀항공, 세부·보라카이 재취항 기념 특가 오픈
- 현대자동차 아이오닉 5, 미국 IIHS 충돌 평가 최고 등급 획득
- 한국자원순환산업진흥협회, ‘제6회 GR 홍보공모전’ 개최
- 신일, 아웃도어에 딱 활용도 높인 ‘무선 캠핑팬’ 출시
- 아라온호, 국제항행선박 최초 ISO45001 인증 획득
- 삼성 스마트TV·스마트 모니터, ‘게이밍 허브’ 서비스 개시
- 밀워키, 진동 낮춰 편안한 사용감 높인 ‘M18 사각 샌더’ 출시
- 스마트북스, ‘길 위의 인문학 : 산책길에서 만난 역사’ 출간
- 신월청소년문화센터, 개관 20주년 기념행사 ‘HAPPY 미터 20th 데이’ 성료
- 현대엘리베이터, 임금협상 조기 타결